Access Rent a car is a big company that has the approach and feel of a small business. How have we successfully driven revenue and income growth every year throughout our history? And more important, how do we do it while becoming synonymous with exceptional customer service? The answer lies in the powerful dynamics of our culture and the people who bring that culture to life.
Our mission is to fulfill the automotive and commercial car rental, leasing, car sales and related needs of our customers and, in doing so, exceed their expectations for service, quality and value.
We will strive to earn our customers' long-term loyalty by working to deliver more than promised, being honest and fair and "going the extra mile" to provide exceptional personalized service that creates a pleasing business experience.
We must motivate our employees to provide exceptional service to our customers by supporting their development, providing opportunities for personal growth and fairly compensating them for their successes and achievements.
Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying customers and motivating employees will bring growth and long-term profitability.
At its helm, Enterprise has a great team of leaders, from Chairman/CEO and founding-family member Andy Taylor to our business unit vice presidents, many of whom have worked their way up from branch management positions. We continue to grow strong leaders every day and believe that this business strength is critical to our continued success.